Hellopeter
Share Your Experience
PP
Pieter P

1 reviews | Active since Mar 2009

01 Dec 2025, 10:54

⚠️ Axxess Hosting – Absolutely Disgraceful Service! Avoid at All Costs.

I’ve never experienced such incompetence and disregard for customers as I have with Axxess, a South African hosting provider that clearly has no interest in accountability or professionalism.

Last month, my account showed a credit balance. I queried it immediately—not a single response from their side.

Then out of nowhere, on a SUNDAY, I get a message warning that my domains are “about to be deleted.” Before I could even resolve anything, by Monday morning they deleted my domains entirely.

And now? They refuse to acknowledge their own miscommunication, refuse to assist, and refuse to take responsibility for the chaos they caused. Their mistake has directly impacted my business, my ability to operate, and my ability to earn an income.

This is not just bad service—this is reckless, negligent behaviour from a company whose job is to safeguard online assets, not destroy them.

If you value your domains, your livelihood, and your sanity, steer far away from Axxess. Their support is non-existent, their communication is shocking, and their actions have real consequences for real businesses.

I will never recommend Axxess to anyone.

0
Replies (1)
PP
Pieter P's update01 Dec 2025, 10:55
Reviewer Update
⚠️ Axxess Hosting – A Serious Warning to South African Consumers My recent experience with Axxess, a South African hosting provider, has been nothing short of shocking and absolutely unacceptable. Last month, my account reflected a credit balance. I immediately queried it, yet Axxess never responded. No communication. No clarification. Nothing. Then, on a Sunday of all days, I suddenly receive a warning that my domains are “about to be deleted.” By Monday morning, Axxess deleted my domains without giving me a fair chance to resolve the issue—even though the confusion was caused by their own system and their lack of response. This behaviour is not only unprofessional, it is a clear violation of the Consumer Protection Act (CPA). Under the CPA:
  • Consumers have the right to fair, honest and reasonable service.
  • Suppliers must provide timely, clear and effective communication.
  • Suppliers cannot take actions that cause financial harm to consumers due to their own negligence.
Axxess has violated these principles by ignoring my queries, failing to communicate, and then taking irreversible action that directly impacts my business and ability to earn a living. It is reckless, negligent, and completely unacceptable. Their refusal to acknowledge their mistake or resolve the issue only makes matters worse. This is a hosting provider that clearly does not value customers, compliance, or responsibility. If you value your domains, your business, and your rights under South African law, avoid Axxess at all costs. Their disregard for the CPA and for their customers is alarming. I will never recommend Axxess to anyone.