Axxess = HORRIBLE

I have a month to month contract with Axxess for LTE data on the Telkom network. On 15 December 2019 my SIM card stopped working. After logging the issue with Axxess they sent a replacement SIM card on 7 Jan 2020. That's 23 days after logging the issue which is unacceptable. I received an email informing me that RICA can take from 24 to 48 hours so after giving the courier my RICA documents I knew I had to wait for the SIM to be activated. Little did I know the SIM won't be working at all and up to today it's still not working. I fired off a bunch of emails and telephone calls to report this but the problem still persists. So I requested a refund for my unused data as I am not going to pay for a service that I am unable to use. Axxess rep**** the following: "Good day

Unfortunately we will not be able to do the refund on our side.

The data from Dec has been rolled over you can see you available data on the dashboard.

Regards," Axxess really don't care about their customers so I will definitely cancel my contract with them. And the next step is the ICASA ombudsman I guess. You cannot expect people to pay for a service that you DON"T provide....