AXXESS holds customer to ransom

This is my 2nd time writing a review. This company hasnt been able to sort out my existing FIBRE - and so when I try to cancel, the new service provider, says sorry AXXESS has your line until 31 December. I have requested they cancel my order - (due to them not being able to do a simple switch-over or transfer? I land up finding another service provider only to be told AXXESS, has my line until end of the year. WHERE HAS ANYONE HEARD SUCH NONSENSE. As a customer who has the right to withdraw or cancel the service since it wasn't happening, do I now need to wait for them???? That seems to be the case - my name is Colleen Halabi - Axxess should know me well.