Axxess has the worst afterwards service

Our internet went down on Sunday I called the service center to find out what was going on that we had no internet. They said switch the rooter of and the internet will be restored. I did that still no internet. I phoned again then they said there is a fault on MTN side they must report it. I left it the Monday with the hopes that 1 of the people will call me. Tuesday called in to find out what is going on and the same reply we must wait for for MTN. I called again Wednesday with no news what so ever. I called them about 7 times to get updates. They called once to tell me they can't find our rooter. With this I called my wife while they where on the other line to make sure everything's was on that was at about 14h30. 15h30 I called again to talk to the manager who happened to be in a meeting. Must say they must allot of meetings in this company. He never bothered to call back. I called another 2 times with no updates. Only thing they can say is sorry. Maybe you should take all these meetings to discuss how to give updates and do there work. Best is we have no internet but there is data usage on the dashboard so don't understand that at all. I would definitely not advise anyone to use this service. Quick to sign you up with **** aftersales service.