AXXESS has lost my respect

I have been using AXXESS for some time now, up until a month ago (more or less), I was using their ADSL services which I had NO problems with at all. It was stable and customer care was great.

But now I have upgraded to fiber... What a HUGE mistake!!! Using VUMATEL (is that the right spelling?) as the line provider. I brought a D-Link wifi router through AXXESS and almost every single day I have to reset the network because all of a sudden the internet goes off and even the wi-fi signal disappears completely (I can understand the internet going off and not been available on wi-fi but for wi-fi to completely disconnect there must be something wrong with the router). The things I have to do to get the network back up and running takes about a half hour at least! And calling AXXESS for technical support doesn't help. I end up figuring out how to fix it.

At the end of the day I have determined that it is the router that is the issue... try telling AXXESS this!!!! They refuse to help in any way. They won't even consider replacing the router unless I take it to a specialised PC repairs place and spend money on finding out whats wrong. As far as I am aware that is *******? I am tempted to cancel this connection all together and go back to ADSL with another provider.

Worst part is, before this so called upgrade, I recommended AXXESS to my friends and family.