Axxess has limited access.

It is my experience (~2 years supporting them) that Axxess has gone from Great Experience to Frustrating Experience! I have 4 data lines with Axxess all of which experience similar and regular outages. Here is a list of support tickets logged over the last month only: 1) Connected but no Internet-Ticket ID: 9je4mk9eha 1 month, 9 days ago. 2) No Internet access-Ticket ID: 9j2j595am71 month, 2 days ago. 3) No Internet-Ticket ID: 7gdh328488 1 month, 1 day ago. 4) Connected, but no Internet-Ticket ID: 945fm44g0f 17 days, 10 hours ago. 5) Internet is down-Ticket ID: ja974bgek6 5 days, 14 hours ago. 6) Internet Down-Ticket ID: jaagfmh780 10 minutes, 2 seconds ago.

Axxess is "my" ISP for data over the MTN network. So when my "axxess" APN data goes down, I switch my device to the default MTN access point and within seconds my data connection is restored.

What is absolutely frustrating is that I get no "decent" support! I receive emails from the so-called tech support suggesting run of the mill fixes like; "Please restart your device" and "please try your sim card in another device". I understand that of the thousands of support tickets probably logged, 40% of these could be fixed by performing the procedures listed, but wake up Axxess and stop providing stupid irrelevant responses to issues which are clearly not on the users side!

Axxess really need to improve the network handling and customer support. I will be taking my buisiness else where.