Axxess gone from best to worst

I have been with Axxess for over 7 months and I'm on a 20GB + 20GB a month data plan, problem started on the 1st of April when I had slow internet connection. I logged a query and was given a whole list of probable causes, but no solution. Ever since the WACS cable break it has been a hurdle after hurdle, now since the 7th my emails have gone unanswered and I'm sitting here with data I can't use because Axxess just took my money and couldn't care less to fix my problem, I'm canceling this month I will look for another ISP that will be happy I'm their client and give me the service I pay for.