axxess gives horrific customer service

Vent! I have had THE worst experience with Axxess internet provider that they should actually be embarrassed! I purchased a new connection last week Tuesday... Of course my account was debted immediately. I waited for the router and called when I recieved it as intructed which was on Friday. I spent 2 hours on the phone with a technician to get now where with the internet. I was asked to take pics of the router and send email it through then someone from the faults department would get back to me. After 24 hours I heard from no one. On Saturday I phoned again and played around again with the router and everything else... To be told that it is an IP address problem and their faults department would have to sort it out remotely... Receive an SMS to wait 24 hours. Sunday I phone AGAIN as again no one called back. I was then told that the entire area was out and that technicians were on site to repair... Was promised a call back... No one phoned. I called AGAIN on Monday to be told once again that it was an IP address problem and that the faults department had to fix it. They only work between 8-5 and I called at 5:30 😡 I requested that the fault be resolved immediately and I got ignored on their website messanger. I recieved a call this morning (Tuesday) saying that a technician would come to my residence to fix it @ 3:00pm. It is now 3:50pm... I left work to make sure I was here on time... I have not recieved a call 😡😡😡 Honestly I think this is DISGUSTING service. I had paid for a service, exactly 1 week ago, that I am STILL not getting!!!! I would HIGHLY suggest that if you are with axxess you change providers and if you are looking for a provider decide on a better alternative. Hopefully will be able to cancel my brand spanking new account and get a refund.