Axxess fundementally dishonest.

We had a storm with heavy wind a week ago and since then the fibre line going through a tree is slow and working intermittently.

I called Axxess the next day and mentioned this problem and many times since then even providing pictures. A call to them this morning trying to find out if they logged a ticket with Openserve to get the drop line repaired revealed that they did not.

On a previous occasion earlier this year my line was automatically upgraded and with it the monthly charge. Great! I thought... The problem is that my linespeed was never increased. Several complaints lead to nothing. Pictures showing the Openserve guest account speed test giving the increased speed and the Axxess speed test giving the slower speed were provided to Axxess. Clearly there is some speed control mechanism controlled by Axxess or one of it's service providers. Eventually I downgraded the service and requested a refund for the extra charges that I never got the extra speed for. The response to that was: "We provide a best effort service."

There is something very wrong going on in Axxess or maybe between them and Openserve. I used to be a very happy customer before all of this started.

In short, I consider them to be fundamentally dishonest in misrepresenting what they provide and charge for and refusing to remedy the situation when presented with evidence of the discrepancy.