Axxess from best ISP to worst ISP in South Africa

Thank you Aphila, Lazola and all the other Axxess staff for letting me down time after time as well as for all the false promises. You guys are truly a bunch of unprofessional clowns. I run a guest house and offer my clients free WI FI access which has been non existent for the last 4 months. We also do online bookings as well as remote access which has also been basically impossible for the last 4 months. I use to work as an IT for Nedbank and our outstanding faults were recorded on a white board for your supervisor to see and it was your duty to make sure that Telkom faults are attended and resolved. You guys however log faults and forget about them. I transferred my Telkom account to Axxess due to the fact that I am not always available to receive guest complaints and therefore rely on Axxess to resolve issues once reported, but instead I am being made a fool of when accommodating return guests and still no internet. You also have a bad way of closing faults without checking with your clients.<br> It might be time to consider a diferent ISP.