AXXESS FIBRE USELESS AT UNOCCUPIED PREMISES

Axxess resets their fibre authentications periodically, at random or maybe at 00:00 on the 2nd of the month, requiring a manual intervention to browse to https://fibre.internet.co.za, and providing the Axxess username (usually of the type ABC123@axxess, something one has to look up - on the Axxess portal/website - as you don't use it after initial setup). This happens every month it seems.

This renders usage of Axxess fibre at an unmanned premises utterly and totally useless, as it will only work for a short period after initial setup.

If you put Axxess fibre in your holiday home to monitor cameras while you are not there most of the time - INTERNET ACCESS WILL STOP WORKING until somebody physically goes there to sort it, maybe only in 6 months' time.

Axxess does not seem to advertise this fact, nor do they seem to specify this clearly and unambiguously in their contracts. Even when dealing with Axxess support, the assumption is always that the fibre terminates at a manned premises where a person can check lights on a router or ONT, and do other things.

Axxess should stop this random resetting and allow for unmanned sites, or advertise "NOT FOR USE AT UNOCCUPIED PREMISES" on their fibre marketing and very clearly in the sign-up page.