Axxess Fibre Internet

I have been without internet since 2020-10-23. I have been phoning the call centre non stop. I did spend hundreds of rands on airtime. Still the issue has not been resolved yet. Why is it that axxess refuses to send a technician to your house when the problem cant be resolved telephonically. At the end of the month they deduct my full instalment although I have been without internet for days and nobody seems to be able to help me. I feel so upset and frustrated. I pay for a service that I dont receive. Can anybody help or give advice. Please please I need help I dont know what to do anymore.