Axxess Fibre

Useless since begining of April I have struggled to get Fibre at my property today you tell me my line is live and active and I have payed you pro-rata and payed for my router but still up and till today no internet.I a have send you pictures of the faulty cut Fibre in my street and you can't in a month and a half as my ISP get them Vodacom to come and sort this out I request that a senior manager contacts me ASAP , how can you expect me to pay you for absolutely nothing what a disgrace.