Axxess - false advertising - Uncapped, 'Unshaped, Unthrottled, No thresholds' line throttled after one day of light usage.

Axxess advertises that their uncapped fibre packages as Unshaped, Unthrottled, No Thresholds.

We reported slow line speed on 2 December. We were ignored for more than a month. We reported the same early January, since the first ticket was closed without our consent.

Today, we are informed that the reason our line is slow, is because we are throttled, because we have reached our limit. The limit that, as per their advertising, does not exist.

This is not the first bad service we receive from them. Our journey started with their advertised 24-hour onboarding process turning into three days. After that, we on numerous occasions experienced a complete lack of urgency when reporting instability or downtime on our line. And now this.

I am already in negotiations with another service provider. I am posting this to warn others, and to indicate that I will be pursuing a refund for the difference between the service we paid for, and what we received.