Axxess Failing to deliver a Promised Service

I app**** for a LTE-A package from Axxess during the October month and was given account 143204 . On the 13th they debited my account sighting Pro-rata for the service they haven't even delivered. On the 20th i received an email with a pro-forma invoice. On the 24th they notified me of the delivery delay due to stock shortage. On the 8th of November i contacted their shipping department ********** requesting a progress update and was told the situation hasnt changed. I received an email committing to delivering in 2 weeks time. I received an sms from Digital Planet(Courier) on the 17th with reference 13161 saying they haven't received my delivery address. I called them to give them the details. On the 21st November they send another sms saying the same issue about the delivery address. I called them again to verify my details. On the 27th called on my cellphone and spoke to my colleague Thabo and requested to speak to me. I was unable to take the call as i was on a business related conference call. After 30min i received an sms saying my order has been cancelled. I then called Diginet planet spoke to Nokuzola Mabokela ( ********** ) who promised to call me back in an hour im still waiting for her call to date. I then called Axxess spoke to Claudia who also promised to escalate and call me back. I am still waiting for her call. I explained the whole situation to her and instead of assisting. She was trying to convince me to settle for less advanced package. I told her i cannot settle for a package i never ordered and it still does not make sense to charge a client a pro-rata for a service they haven't received. I am so disappointed with the kind of service and failing to own up and deliver a router and a sim-card. I am still waiting for them to call me.