Axxess' extremely poor handling of service request

For the past few months I've been trying to get VoIP through Axxess, our current ISP, and the service is just appalling!

November 2021 was the 3rd time I initiated this process and was told that I need to submit a list of documents, which I did on the same day only to be told three days later that they require another document. I submitted the document again on the same day. On the 16th of November I received feedback from them and then nothing until I asked on the 7th of December only to be told that Televiva, Axxess' service provider that does the porting between ISPs, is on a "Freeze Period" until the 15th of January!??

Note at this point that Axxess has already started charging me for the service!

Only when I brought up the issue of billing did they issue a credit note. That was on the 29th of December, 2021.

I left it for January and the first week of February to see if ANYTHING would happen, but nothing did. On the 9th of February I asked once again if there has been any movement on my request. 5 DAYS later they responded with yet another apology telling me that they would follow up with Televiva to get feedback.

3 DAYS later and I get a response that the documents I had submitted are now stale and that they will need to be resubmitted.

I'm done with Axxess.