Axxess Expanding, service Deteriorate

Axxess has grown in Client base, unfortunately their service has gone backwards. I have been a client of Axxess for years. They have gone to one of the best service providers around to certainly the worst. Empty promises and just no appetite to resolve any issues. What makes it worse is that one of the matters I referred to an agent was escalated by the Axxess team to the MD, JoAnn. Needless to say I am still waiting today after for a phone call from her. There is always an excuse that she is either in a meeting, or she is on lunch or she has already left the office or she is on leave with a promise that she will phone you back. The same thing applies for the service team, promise after promise that they will call back and nothing happens. What makes this even worse is if you call back, the calls are screened and they make sure that a different technician takes the call. When you ask for the technician who helped initially, the same excuses applies. This is a behavior that seems to be driven from the top down, as JoAnn is certainly setting the example so why would it be any different of her staff down. I have always had a DSL line with Telkom but the line and the data is managed through Axxess as my service provider. I have app**** to Cell C LTE and the offering is 50MB upload and Download speeds. Initially Axxess stuffed up the original order and it took them way longer than what they claim. Finally I go the router but when I called to have it set up I was advised by the technicians that the sim card is not yet active. Which I explained was nonsense as I could see the signal bar running(They still argued). I was advised to wait until Cell C activates it. I then immediately called Cell C and it took them minutes to advise me that the sim was indeed active. Also based on the advise I received from the Axxess consultant that Cell C was experiencing issues I asked the Cell C representative and they also advised me this was nonsense. I then called Axxess back and advised them what the consultant advised me and I had to guide them how to do their job. Absolutely pathetic. Finally the router was operational, then the next problem started. I received on average download speed of 15Megs(If Lucky) and 20 upload(If Lucky). In certain cases I get less than 1Meg download. I have reported this until I am blue in the face. Again on the 13th of March I logged this I was asked to send the Router Make and Model, IMEI number, The precise address, A brief description of the problem. This I provided same day still. This ticket still up to now is open with no updates. When I enquired about the progress on the 18th, I was advised by an Axxess technician to try to change settings (Not even related to the issue). I was advised by Axxess that the matter was referred to Cell C, however they cannot give me any reference number. When I called I spoke to an agent again that said to me he will send me the reference number of Cell C via SMS in the next hours. It is now two weeks, still waiting. Again I called and spoke to an agent and asked to be helped by a team leader, I was advised there is not one available (No Surprise there) and that he would make sure someone would call me. I am still waiting for that call also (Still I am not surprised) What would surprise me is if someone actually resolved the matter and called me back. Based on the complaints raised on hellopeter I do not see a lot of responses from the Axxess team . Not holding my breath.