Axxess doesn't value their clients!!!!

To my deep frustration and disappointment regarding the recent handling of my fiber relocation request and subsequent internet service disruption. As a loyal customer of AXXESS for over three years, I expected a higher level of professionalism and communication in addressing my concerns.

I cannot express how frustrated I am at this moment. To provide you with context, I initiated the process of relocating my fiber connection from the upper part of my duplex to the lower part. I meticulously followed the instructions provided by the support agent and submitted my request a month in advance, in accordance with AXXESS's terms.

However, the chain of events that followed has left me utterly dissatisfied:

1. Despite my proactive approach, there was no communication from Axxess regarding the progress of my request. 2. Upon contacting the support team as the end of the month approached, I was informed that my initial website request had not been logged with Open Serv, necessitating my follow-up. 3. A technician was finally dispatched, only to inform me that an additional line cannot be installed within the same property. Instead, the existing line was connected, and I was instructed to contact the lines department for activation. 4. My attempts to reach out to the lines department were met with conflicting instructions. I was told to call during office hours on one occasion and then advised to send an email over the weekend, further complicating the matter. 5. Shockingly, I discovered that my internet services had been canceled due to an alleged lack of response to an email from Axxess. I categorically deny having canceled my services for a second time and question the decision to terminate services without proper communication or understanding of the situation.

Yesterday, I once again attempted to rectify the situation with the lines department. I was informed that in order to restore my internet services, I would need to purchase a new service and provide my b number for verification. Given that I was at work during this exchange, I found this process to be inconvenient and time-consuming.

Later in the day, when I finally returned home, I followed the instructions provided by the operator and contacted the lines department. To my astonishment, I was informed that my original relocation request had never been logged, and thus there was no record of my intention to activate a new service. I must vehemently contest this assertion, as I had clearly communicated that the same line was connected during the technician's visit.

Furthermore, the representative I spoke to instructed me to use the chat feature to send pictures of my ONT (Optical Network Terminal). However, upon initiating the chat, I was informed by the operator that the lines department, whom I had just interacted with, was closed. This discrepancy in information only added to my exasperation.

This has now been a 3 day ongoing matter to get my internet activated. I recieved an invoice today with a new client code from Axxess? So now I need to pay for a service that I am not receiving after numerous attempts of following up to get assisted and no resolution?

As a paying customer, I believe I deserve better treatment and prompt resolution of these issues. I kindly request the following actions to be taken:

1. Urgent restoration of my internet services to ensure uninterrupted connectivity. 2. Investigation into the miscommunication and mishandling of my relocation request and subsequent service cancellation. 3. Clarification on the cancellation process and a review of the decision to terminate services. 4. Immediate contact from a manager to discuss the inconvenience I have endured and the lack of timely resolution. 5. Reimbur*****t for the time, airtime, and efforts I have expended in rectifying this situation.

I trust that AXXESS values its customers and is committed to rectifying this situation promptly. I implore Axxess to address these concerns at the earliest convenience to reinstate my faith in their services.

If there is anyone reading this review that can recommend another internet service provider that actually cares about you as a valued client please let me know. I am tired of suffering without internet becsuse my ISP doesn't have control over their clients records.