Axxess doesn’t care about their customers

I recently purchased a mobile data service. I paid for the service as well as the delivery. Tell me why I never received information of when my service product will be delivered?

Before paying for their product, I was receiving communication from them daily with the invoice e.t.c Now that I have paid, I’m being ghosted. I have submitted multiple tickets just following up on when I can expect the delivery, but no response whatsoever. We are now entering the weekend, the worst part is that I specifically ordered this for work purposes and now I’m stuck.

When I log onto my profile now, It says “you have not purchased any services”.

I’m really disappointed. I read the reviews before my purchase but most were regarding their fibre. So I thought this would be a seamless process. I was wrong, their service is unreliable and staff is unresponsive. I don’t understand why we have to beg as customers.

I’m so appalled at this. If you want to use their services, do so at your own risk 😏