Axxess denied

They should change your name from axxess, because that is the last thing that we can do. is to have internet access! We ran out of data and topped up, the account was debited, we waited 3 days for data. The call centre agents which they employ, has no cooking clue what's cracking and when you do eventually get through to someone "with better knowledge and understanding" they simply say that they are experiencing an issue with telkom and "they don't know when it will be resolved some customer's have been waiting days". Days?? Thank you to have added to the work from home pressures. The least they could have done as a "service provider" besides perhaps giving some extra data for the inconvenience was to have the common decency to send an apology via email, I mean they have all our details. Their service on the whole is terrible and I look forward to cancelling our contract with them!