Axxess definately not worth supporting

Why would anyone still join Axxess if there are better companies out there. This week Monday I notified Axxess that my fibre line is not providing me the line speeds that I should be receicing. This in itself was a mission to communicate to their staff when i eventually were able to contact them via their website - dont try the Whatsapp chat or phoning, that simply doesnt work. After a back and forth between me and the agent who is trying to take me through the normal questions from a piece of paper or something, he understood my problem. I had to jump through hoops first to explain to him i know what i am talking about and had to take screen captures etc. They "reported" the fault. Today (Thursday), i get a message from Axxess saying that my line is now "fixed" and working 100%. Guess what? My line is now completely dead! I am now typing this review as I am 72nd in the queue on the website, cannot reach them by phone, and the whatsapp guy finally responded after 1 hour syaing "our queues are long, what is your account number?" What the ^%$ man? I am paying for a service and expect just that. I understand that you allegedly have no control over the fibre line, but surely you can work on your service??? It is appalling to say the least. I have been a member of your company ever since fibre came out in my area, but as of tomorrow i will not be part of it anymore. PS. Can I please get a pro-rata credit for the service i have not received for the past few hours and the time I have lost due to this?