AXXESS customer support sucks more so than ever

I have been having connectivity speed problems for more than a month now. I open the ticket with them, following their own support system and they politely close the call to say resolved without the problem being resolved.

I bought their most expensive package and i get 10% of the connection speed. Being an IT expert myself, and knowing how to test this correctly, makes me even more angry when dealing with their incompetency.

I recommend you dont use them for your internet connectivity and use someone different. Their service sucks and the people I dealt with even more so.

Here they are : Lukanyo (Manager) - of no use what so ever Lazola (Team Leader) - at least he reopened the case and escallated the problem to hopeless Lukanyo.

I would never recommend axxess to anyone. The sad part is....there was a time when their service was great....so who ever is in charge of Axxess now....you need to take a serious look at what the people are doing in your business...they dropping the business name.