Axxess customer service

I contacted them on the 4 October, as I need internet for my business, and I live in a area that doesn't have Fibre. The first time I spoke to whoever they were nice, I told them my husband would contact them etc. On the 7th of Oct I sent them a msg to say that my husband hasn't had a fone call yet... which they said it can take up to 72 hrs. OK fine. Well today is the 12th of Oct still no fonecall. The last lady I just spoke to was so rude, and was really not in the mood for me... not a sorry for the delay, I will escalate it right away it was just says it's been escalated... I said do not bother, she is rude, and I told her I will report it, all she could say it's ur choice... of ppl like that are working for them, then who do they employ honestly, like looking f9r work, I know how to talk to customers... clearly she doesn't want to be there...