AXXESS CUSTOMER SERVICE!

Axxess has the worst customer service, I purchased a 10Mbps line online, paid for it, Technician comes to install, and all of a sudden my line gets downgraded to 4Mbps. With no communication to me, they just did it. Now I know i can get 10Mbps, but for some reason the coverage map says maximum is 4Mbps. YET SOMEHOW, my neighbor, who lives right next door to me, has a maximum of 40Mbps. Now I understand that this is an Openserve issue but I've asked repeatedly that Axxess contact Openserve as to get in touch with them as a consumer is nearly impossible. Yet they can't, and everytime they "escalated" the issue, i never heard a response.