axxess-cell-c-lte-to-mtn-lte-replacement-sims-HORRIBLE-Service

I have been a customer for axxess for many years and have always received good service. But since the end of Nov when the replacement of the cellc was done to MTN, I have been very disappointed.

First of all, the move to MTN was done without consultation from me, its like we had no choice. Checking out their website now, seems like Telkom LTE was also another option, which is cheaper and might not have "SIM Provisioning" issues. Plus I could have just gotten a sim and keep using my existing LTE router. But I was switched to MTN LTE, and bound me to 6-month-cancellation policy. Secondly, since swapping to the MTN Sim, I have had no internet, all I see is "Invalid SIM".

The support tickets arent getting responded to and the calls get unanswered for almost 20mins. And no status updates on that matter. The website still says MTN has not given an ETA on when that will be resolved.

The funny thing is, they are very prompt on sending out their monthly invoices. I have already received one, charging me for what? A non-existent internet connection?

Others of similar issues :

https://www.hellopeter.com/axxess-dsl/reviews/mtn-sim-replacement-*** https://www.hellopeter.com/axxess-dsl/reviews/mtn-lte-fixed-line-through-axxesscoza-*** https://www.hellopeter.com/axxess-dsl/reviews/axxess-cell-c-lte-to-mtn-lte-replacement-sims-*** https://www.hellopeter.com/axxess-dsl/reviews/mtn-fixed-line-lte-router-sim-*** https://www.hellopeter.com/axxess-dsl/reviews/cellc-fixed-lte-switch-to-mtn-*** https://www.hellopeter.com/axxess-dsl/reviews/axxess-cell-c-lte-to-mtn-lte-replacement-sims-***