Axxess cant give support to resellers (CellC LTE)

After receiving not receiving my CellC simcard on Thursday 13 September 2018 as indicated by Digital Planet. I had to go and pick it up myself at RAM Couriers in Bellville Cape Town. Once I got home I inserted the simcard into my Hauwei B315 router and waited the 24 hours as indicated by Axxess. After I waited 24 hours the simcard still didnt work I phoned themthe evening at 19:30 just to be told that the simcard is not activated yet and that i need to wait 24 hours after it was allready 29 hours after the simcard was inserted. They told me that the simcard need to be activated by Internet Solutions and that it can only be done on monday. This is the treatment that they give to their resellers and then they expect us as resellers to support them and to sell their services to the public but they cant even give decent support to their own resellers. So I have been told now to wait another 24 hours and hope that it will sort itself out or I need to phone them again on Monday. This after they allready received payment 2 weeks before the simcard was even delivered. Nice one axxess you have your money now you dont care for the customer or if his service is up and running.