AXXESS CANCELATION

I have been trying to get Axxess to cancel/close my account , Frogfoot refuses to help me until the cancelation is through, Axxess keeps sending me 100 emails stating the only way to cancel is on the control panel, there is no such thing. Axxess have already disconnected my fibre and I am currently not using ANY fibre/data!!!!!!!! They are THE WORST when it comes to support/service!!!!!!!!