Axxess breaches contract

So I have an internet line with Axxess they promise within 72hours after I log a ticket with my line being down, it will be restored. I have been 72hours without internet and Axxess has still no feedback on what the issue is or when my line will be right. In February I took out a 200mbps line with them and for the first month and a half they only provided me with 100mbps. All my equipment could handle 200mbps. They said it was a tech issue from their ISP side and they refused to refund me for a line that was not right. I mean if I go to the shop and buy a loaf of bread i expect a full loaf for a full price otherwise you wouldn’t buy that loaf now would you? Same thing with my down line now. Axxess just seems to keep breaking contracts with zero repercussions or rebates on clients. This company should be closed down if they can not keep to their own t’s and c’s. I feel I should take this matter public over social media and see then how quickly a matter is sorted out. Theaves and Lairs I tell you