Axxess billing is broken

So I have been using Axxess fibre for almost a year now and for the most part they are really good. Their billing automation is how ever completley broken. You can set up a debit orde but do not pay your unpaid invoice via the 'Paynow' button as the invoice will be paid but the debit order will still be processes on the 1st. If you do not have enough funds in the account it wil be rejected and essentialy your account will be suspended. This is easy to fix with a simple phone call but then the debit order keeps attempting to run every few days and then one needs to phone again and have it fixed again. This never stops. It usualy takes them a few seconds to fix it after the call but if its a Sunday you will need to wait till Monday...

If you decide to Pay via EFT you need to pay manually thru your bank wich is fine but if done too late your account will once again be suspended as the invoice is only sent on the same day suspension will occur. That being said. They make it hard to pay them and even when you do your service might still intermitently be suspended. GL