Axxess billed me for a service I never received

<p>I was wrongfully billed for a service that I did not receive. I signed up for an ADSL account including line rental. The ADSL portion was activated but they never made sure that the phone line got converted, which it was not. Seeing as I app**** for a new ADSL line throught them and they would in my mind be responsible for managing the line installation thereof or at the very least making sure that it works before they debit my bank account. I have open many tickets and phoned many times to try and resolve this. I have cancelled my account just so that I am not debited again for something that I do not or have ever received. Axxes never addressed the problem, which I no longer care about because I've cancelled my account. I would however like to find out when they plan on paying back the money that was wrongfully debited off my account?</p>