Axxess bad service

I ordered the LTE 20 Gig package from Axxess. I waited 7 days for the delivery to come. The courier arrived at my work place where I indicated to be the address of delivery but I also submitted my address of residence when registered, but the courier told me he cant give me the package because I don't have proof of residence for my work place. I contacted Axxess and they insured me that the mistake will be corrected but 7 days later nothing happened, I then canceled the service. This happened 2 Months ago.