Axxess - bad experience. First-time customer.

I signed up for an ADSL line with Axxess. They seemingly have a high rating among SA ISPs. They delivered the router quickly and when the line was activated I tried to connect the router. Problem 1: no ADSL line filter was supp****, I had to get one from elsewhere. Problem 2: the default username and password were not accepted by the router. I saw a sticker on the router box - "modified by Axxess" or such words. I phoned their support, they had no idea what the username and/or pw should be. Their instructions on how to reset the router did not work. I had to look up on internet how to default the router, then it accepted default details.

How poor! Axxess support should KNOW the products they supply and Axxess must supply a COMPELTE install kit, whats the use of a car without keys for example. They must INCLUDE a line filter AND username and password details if they have modified the router or - better still - DONT modify the router! The user has to get in there anyway, may as well use default details. And Axxess would save on stickies for the router box and printed pamphlets included in the box. Seems they have acted stupidly without thinking it through and ended up with a disgruntled customer who is going to make a noise about it.

Really bad experience, NOT WHAT I SIGNED UP FOR!