Axxess bad customer services, technical team don't care.

This is the second incident with axxess now and I'm thinking it's going to be the last, their service is shocking, first incident I took out telkom LTE, as part of the package I can upgrade and downgrade on a monthly basis as I please with a month's notice, first month j upgraded knowing I needed additional data, that month end I attempted to downgrade as per the terms and conditions which they refused to do, eventually a ton of back and forth emails I contacted an ombudsman who rules in my favor as they had gone against the agreed terms and conditions. Now the second incident is my MTN lte keels loosing connectivity ie the profile they provided me with (apn settings) everytime I phone its a process where they make me reset everything on my router to get their network to recognise it., 2 weeks later same incident happened again but this time they cannot resolve it and I'm tired of having to reset my router to stay connected. Again fighting because they are doing nothing to resolve my Internet connectivity issues the response is that they have logged a fault, no updates no feedback no nothing, I'm paying for LTE that is currently not working, 5 days going on 5 days with nothing, they happy to take my money but not so happy to actually provide the service that backs that up. Be warned the customer service is non existent.