AXXESS: AVOID THIS PROVIDER AT ALL COSTS - WASTE OF YOUR TIME AND MONEY!

Att AXXESS – still no feedback from your company on my line and services being down for over 12 days now!!

AXXESS is the provider of both my ADSL line (transferred) and the data package ,

• My line has now been down for 12 days and I called AXXESS (24Feb) initially to log the fault with Telkom and this was not done. • AXXESS agent even advised me on the phone he was reluctant to log the fault as AXXESS could be billed for unnecessary callout. • I had to subsequently log the fault myself with Telkom myself, as I enquired and no fault was logged by AXXESS, and I have also had to escalate myself and still with no feedback from AXXESS.

(As it stands I have no telephone line and internet services are down )

Was an extremely poor decision to migrate to this company where Atrocious service levels seem to be the norm - Even the managers cannot stick to their word as I was called by the manager Dillon and promised feedback and nothing since then.

This AXXESS service is seriously a joke and Ridiculous!!!

AVOID THIS PROVIDER AT ALL COSTS- WASTE OF YOUR TIME AND MONEY!