AXXESS are ******* and in competent

Had a look at the degree and extent of the negative reviews your company has received?! Today I topped up my account with 120GB +120GB emailed proof of payment of R125.00 to suppor*****ernet.co.za and ***. Although I received a response from support stating confirmation that my payment had been received the data I purchased was never allocated. I also received an SMS message stating that my account had been topped up with 120GB +120GB but the data still was not allocated to my account. Then I received another sms message stating that 100% of the anytime data that I had paid for but never received was all used up. Please provide proof of how I used 100% of the 120GB+120GB of data that I paid for but never received?