Axxess Appalling Service

I am an old customer with 2 installations. I inadvertently short-paid my R1590 invoice by R100, which was the old invoice amount. I missed the SMS notification which mentioned an email was also sent. No such thing. When the second SMS came through on the 8th I was already disconnected, even though the short-payment was equivalent to 2 days of data cost. I live in an area of zero Telkom, MTN and Vodacom access and had to drive a kilometer to get comms, so I am utterly dependent on fibre / internet access. No problem for Axxess to cut that off. The attitude of Axxess call center operators is arrogant and unhelpful. They require proof of payment, too STUPID to understand I had no data access. This is not my first bad experience. They’re required a R10 payment and POP for my second new installation but again failed to understand that I was in a remote area with no internet access, other than theirs, which they had suspended. Yes, R10 when I’ve been a consumer for several years and pay R20 000 per annum. I am on several WhatsApp community groups and Axxess needs to understand that their poor service gets shared.