Axxess and Vumatel technical support

I've had no internet for a week now due to a lighting strike on Monday 28 Feb. On Wednesday the Vumatel technician arrived without making an appointment and I had to get someone to open up for him. He then replaced the power supply for the ONT unit and said that my router was faulty. I then bought a new router and upon installation realized that the ONT unit was faulty (LAN port 1 is not working. 2-4 are working. The lights go on when a cable is plugged in). I reported this to Axxess, sent photos upon request and phoned about 10 times during the past 3 days. I was told to switch both units off for 5 minutes and my issue would be resolved. Guess what? It's not.

So now I've wasted a week trying to get Axxes and Vumatel to do something, I've spent money buying a new router (which I'm not going to be reimbursed for), and I paid my monthly fee to Axxess just so I can go a week without internet.

I'm working full time and studying part time, and now I'm going to miss assignment dates because of this.