Axxess and TTC either not interested or ***********

I have had issues with my TT Connect Fibre line since day one. Since Axxess is my ISP, I have to report faults through them.

The issue is that my Fibre line went down at least once a week for around 6-9 hours. I logged the issue with Axxess who in turn logged it to TTC. Absolutely nothing has been done on this case since I logged it on 23 July. To add insult the issue is now almost a daily occurence. I have asked for an official case number twice now to enable me to take it up with ICASA and I am being flatly ignored.

When you phone in and they say they will phone you back shortly, that could mean anything from never to never as they have NEVER phoned me back.

I am paying for a service I am not receiving. To anybody considering using Axxess, I would strongly suggest moving on to the next guy. I have been with them since 2006 and I have witnessed the deterioration over the years. Sad really...

As for Axxess. I just want my fibre working. If they cant get it going, they should get Vuma to install their service and wave the installation fee. Alternatively, get my TTC line going reliably and credit my account with 50 % of the fees already paid since installtion.