Axxess and Frogfoot: A partnership from Hell

Having spent 5 hours on the phone since 29 Aug 2020 to try and resolve a fiber line issue they have still not been able to provide me with an answer. What passes for a management structure is apparently incapable of basic client service functions, like keeping promises you make to clients and to provide feedback. It's a lot easier to just close the tickets and leave the customer in the dark. If at all possible stay away from them and Frogfoot. Seriously, I do not know which is worse.