Axxess and customer service don't know what they are doing

We had a very good run with axxess unfortunately all good things must probably come to an end, my husband company retrenched him at the start of February and with a long fight and a terrible month we could only pay our axxess account the beginning of March. We understood that if we dont pay one month we could just probably pay the next month and our service will just be put on again.

No no no no. They told us that our services was terminated and we had to re order a new line and everything wich we could not understand as the fibre line is there the rooter is working perfectly they just need to re activate the line it's literally one switch. We have been fighting with probably 15 different people with 15 different excuses of why the line can not be activated again. I'm thinking of switching to someone else.. I understand it is a big company but I mean how I already paid for the service for march first it was on "credit" now its supposed to be allocated to February.. We didnt have drop of internet in February what am i supposed to pay for. Not happy at all!