Axxess ADSL line down for almost a week

Almost a week ago i reported my adsl line due to slow speed i am paying for a 4meg line and only getting 2 meg, i am still waiting for my line to be sorted out every time i phone they tell me it has been escalated, but but i need to still keep on paying the full service. When i spoke to a consultant and was fed up they do not care to help sort the problem out but instead keen on giving you the email address for cancellations. So Axxess does not care if my line is as slow as the old dial up lines. They say i must wait for telkom i am paying them not telkom they should follow up daily with telkom not me as the customer.