AXXESS ACCOUNTS TEAM NEEDS TO BE MORE ALERT

I always had good service from Axxess, their technical team are always helpful. however i cant say the same about the accounts team. i have a n issue where i had a debit order error and my account was affected. i asked for this service not to be cancelled and arranged an eft. i was told a note would be made on the system so that the service wont be cancelled.

this morning no debit order went off and the service was inactive. i called in to the accounts dept and they tell me the service is cancelled. i asked how and why and was told there is nothing they can do except make me wait 10 working days for another sim. this is quite frustrating and this now shows the caliber of staff at the accounts dept. all calls are recorded so i do have proof and have requested these recordings.