AXXESS accounting

Ive been with AXXESS for just over a year. Ive been very happy with their service and product until about 3 months ago. Firstly, their online app should be switched off! It duplicated services etc and I was billed incorrectly. This still hasnt been resolved and I received a BLANK invoice this month. All I need is a statement for the year to do my own check, but that seems to be too much to ask. Furthermore - their line speeds are ********** lately. I recently upgraded to a 10 meg line, but have to reset the connection multiple times. I cant even stream. They claim its a service provider, but its been a month now! I am extremely frustrated because nothing seems to get resolved at AXXESS: Not accounting issues, nor service delivery issues. I really dont want to move again but they are testing my patience!