AXXESS a very frustrating and costly experience

I have had the most frustrating experience cancelling the data & DSL services of Axxess to go to another provider. Despite numerous correspondence in my asking Axxess to transfer my Telkom DSL line to a hold pool including a reminder the night before, Axxess cancelled my line. This lead to me not having internet to run my small business from home. I cannot tell you how frustrating it has been dealing with their staff who refuse to take responsibility or even get a supervisor to call me to discuss. It has taken so many phone calls and 3 weeks later our Telkom DSL was activated. We have incurred additional costs in getting mobile data and so many phone calls and i ask to be compensated for their negligence. The reason for my cancelling these services is that their competition is 50% cheaper with amasing service!