Axxess, a 3 year old customer review "LOW and BAD"

I have been an Axxess fiber client for many years. Started from 4mbps until now 50mpbs uncap package. It is very sad to see how their service deteriorate to this level. More and more down time, slow reaction time to bring service backup again, showing fiber status is in order on their website but the actually the service is down. Not notify their client, before, during nor after service is back online. As a customer, you have to find out yourselves. download speed is so slow that you can not tell the difference between 100mbps and 40mpbs package. Every single time you create a ticket, the support staff tried to make you believe the problem is on your side but it end up problem on axxess side. They make you do all the checking and re do all the setting just to create time for them to amend their error. I have tested many times, when every time they asked me to change anything, I just leave the settings and few hours later, service is bacl on line. I am very disappointed with Axxess and shame on you to even call me and ask me if I want to upgrade my line speed with higher monthly payment with this kind of service delivery.