Axxess

I downgraded my capped data combo with Axxess from a 100Gb, 4Mbs Combo to a 50Gb, 2Mbs Combo. When I recieved my invoice from Axxess in the beginning of this month it read. 50gb data with 4mbs for R385. I usually pay R365 for 100Gb with a 4Mbs line speed. I phoned Axxess and told them that the Invoice was wrong and that I want a 50Gb, 2mbs Combo. Axxess told me that the problem will be sorted out and a new invoice will be sent before they do any debit orders.

I never recieved a new Invoice and they still deducted the amount from the first invoice. I have been trying to find out from Axxess what happened but nobody can give my a straight answer. I was told first that R176 will be refunded but still nothing. I don't know what to do anymore."The least axxess can do is give my the outstanding 50 gbs of data which I paid for.