Axxes no service

Phoned Axxes on 05.05.2121 to apply for fibre. Voice prompt option 3 for sales and new products. Directs you to technical department, then they transfer you to the switchboard that leads to line cutting out.

I went through this five times this morning. The people that actually answer the phone in technical department are really not interested in even trying to help you, the one guy even just dropped the phone in my ear.

Eventually on my last call I spoke to Iviwe hope the spelling is correct, that actually took the time to explain that Axxes don't have a dedicated sales line and that they can ask them to phone me. This was after calling Axxes five times.

I thank him and asked if I may speak to a supervisor, after holding for a few minutes I was informed that the supervisor is busy and can't speak to me. So you can not actually report the poor service, that must be why a consultant can just put the phone down in your ear, because he is not in the mood to explain or help.

Just my opinion butt I will be cautious to sign with a company that treats you like this even before signing you into a contract. Especially fibre where you will need these guys when problems arises. Then pray they will sort it and not put the phone down in your ear, and know management is to busy to talk to you