axxes incompetence

I have a connection issue. The first agent instructed me to do 3 speed tests at speedtest.net. I did that. Because Im having internet issues, I struggled to sent the screenshots through. I was disconnected and phoned again and was connected to a different agent. I managed to get the attachments through to her personal company email. as the suppor*****ernet.co.za did not work. After that she told me that I had to re-run the speed tests at a vuma website. It see,s the staff did not get the correct training. All of this is an inconvenience and also makes me doubt what Im paying for. So it seems as if axxess internet is not working. axxess technical support is not working. Might as well change service providers to a competent company.