AXXCESS SERVICE IS SICKENING AND HORRIBLE!!!

Been waiting for a week after they promised to do installation within 3 days. They requested payment of R249 for "delivery fees" which I paid AND send proof via email and whatsapp as well as a telephone confirmation received from Tumi! Still they are sending mails that no payment was received. I want my money refunded!! There is no way that I want to continue with them!! Their service is something out of hell!!!!