1 reviews | Active since Oct 2015
Avoid this company!
Service from this company is shocking. Cancel anytime is also not cancel anytime as advertised. Want to impose an additional extra charge for cancelling within 6 months of signing up even though you have been a client for over 15 months, shows the level of education of the staff they employ... The last 2 months and a bit I had connection issues, which openserve would not repair either as they dont repair copper, yet they have to offer me a alternative, they just closed the call without any description or what the next steps would be. They would not even follow up with the call they logged with Openserve "We handle the call for you" is all just half truths... Now that I want to cancel my service, they want to charge you an extra 2 months "notice" then changed it to a calendar month "notice" to just deactivate an account? Then back up to 2 months notice again and threaten with handing you offer if you do not pay for a service that is limping at best of times. 2 weeks is plenty to cancel an account.
This is just ridiculous how it just goes in circles the whole time?
– 2022-08-17 09:24:01
- Hi Kieron
Good day
Thank you for your email. Kindly note that this is a confirmation of Just DSL Uncapped Combo 10Mbps service set to Cancel 31/10/2022.
Please note that the last payment will be on the 1st October 2022
Have a fantastic day.
Thank you.
Kind Regards
This is just ridiculous how it just goes in circles the whole time?
– 2022-08-17 09:24:01
- Hi Kieron
Good day
Thank you for your email. Kindly note that this is a confirmation of Just DSL Uncapped Combo 10Mbps service set to Cancel 31/10/2022.
Please note that the last payment will be on the 1st October 2022
Have a fantastic day.
Thank you.
Kind Regards
Yet they want try and use fear mongering as a negotiating tool. Pathetic! – 2022-08-17 09:11:04
Hi Kieron
Thank you for your email.
As per our terms and conditions for promo cancellation
"Axxess will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R999. The amount of R999.00 does not include any fees due where additional installation/trenching charges apply.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account."
Thank You.
Kind Regards
Yet they want try and use fear mongering as a negotiating tool. Pathetic! – 2022-08-17 09:11:04
Hi Kieron
Thank you for your email.
As per our terms and conditions for promo cancellation
"Axxess will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R999. The amount of R999.00 does not include any fees due where additional installation/trenching charges apply.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account."
Thank You.
Kind Regards